Coordinate field teams without the chaos

Coordinate mobile teams, manage visits and appointments, and keep every service connected from the field to the office.

The problem

What Frontline solves

Most field service problems come from the same place: disconnected systems, manual dispatch, and no real-time view of what's happening on the ground.

Manual rostering creates bottlenecks. The wrong person gets sent to a job, and fixing it takes hours of phone calls.

Without automated tracking, SLA breaches are only visible after they've happened — not when there's still time to act.

Operations teams work from stale information. Job status, location, and worker availability are all guesswork.

Capabilities

Automatically match jobs to the right field worker based on skills, location, and availability.

Monitor response and resolution times in real time. Get alerted before a breach occurs.

See every job, every worker, and every status update on a single operations dashboard.

Field workers receive job details, capture attendance, and submit completion data from their phone.

Attach assets to jobs so field workers arrive with the right information and tools.

Understand performance across teams, regions, and job types with configurable reports.

Platform

Built on Microsoft Dynamics 365 Field Service, with Copilot AI for intelligent scheduling and Power Platform for workflow automation and reporting.

Works with

SognosRoster

Workforce scheduling & optimisation engine

Schedule a 45-minute call to see how Sognos can unify your operations and boost efficiency.

Reduction in Scheduling Time

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Faster Compliance Reporting

Quality Standard Compliance