Auckland Airport: Expanding Digital Capabilities with Microsoft Dynamics 365 and Power Platform
“Thank you to the Sognos team — hoping to see you and thank you in person for such a successful implementation. Looking forward to a continued successful partnership with Sognos as our Field Service support partners!”
Auckland Airport is New Zealand's largest and busiest airport, serving as a critical gateway for international and domestic travel and freight. As a key piece of national infrastructure, the airport is committed to innovation and operational excellence to meet the evolving needs of passengers, airlines, and stakeholders.
Following a successful Dynamics 365 implementation, Auckland Airport engaged Sognos as their strategic Microsoft Dynamics 365 partner to drive continuous improvement and progressively expand platform capabilities across Dynamics 365 and Power Platform — replacing legacy applications with modern, cloud-based tools.
The Situation
- System reaching end of life with a tight delivery timeline
- Central system for Operations and Engineering Services to manage faults across all engineering assets
- Manual rules and processes for managing and scheduling faults — from inception through cost recovery and regulatory reporting
- Legacy system siloed from GIS, EAM, Incident Management, Risk Management, Finance, and Emergency Management systems
The Solution
- Custom-built scheduling workflow to automatically assign jobs for asset fault management and maintenance based on fault type, priority, and technician capabilities and skillsets
- End-to-end Fault Management solution built on Dynamics 365 Field Service — managing faults from logging, diagnosis, auto-routing, scheduling, and mobile capture through to cost recovery and regulatory reporting
- Integrated with JDE CAM, IMPAC Risk Management, Incident Management, ArcGIS, and Emergency Management systems
The Impact
- System delivered within timeline and budget
- 100% business and end-user adoption of the newly implemented system
- The entire Operations and Engineering Services team now uses the platform to manage all engineering assets across Airside and Landside
- End-to-end integrated system eliminating silos across six previously disconnected platforms
- Continuous Improvement mode established — with ongoing investment in new features and capability expansion