Help your teams work more efficiently with a 360-degree view into every client relationship.
To deliver exceptional customer experiences critical for growth and profitability requires a successful service delivery model and purpose-built solutions to support it. To enable this, Project Service leaders need to focus on:
- Understanding customers’ perspective to deepen the engagement and become Trusted Advisors
- Building credibility, instilling confidence and delivering predictable results are critical to retaining customers for life
- Empowering teams and resources by providing an environment that fosters practice, career and client success
- Ensuring transparency, enhancing productivity and increasing loyalty are paramount to increasing employee stickiness
- Delivering optimal business results by aligning pursuit and delivery for operational agility
- Instilling a culture of informed decision-making focused on practice profitability, enabling adaptability and improving scalability
Earn your customers’ long-term trust—and ongoing business—by reliably setting and meeting their expectations using intelligent tools that:
- Deliver accurate estimates to start your relationships right
- Become a trusted advisor using collaborative planning tools
- Use a repeatable service model for on-time, on-budget projects
Help your teams work more efficiently with a 360-degree view into every client relationship and tools to make their jobs easier:
- Raise retention rates by matching employees and jobs
- Provide collaboration tools to up your team’s productivity
- Offer training through self-service tools and portals.
Rely on our innovative solution to provide the actionable insights you need to prepare for change, stay competitive, and grow profitably:
- Set clear, companywide business development priorities
- Stay agile using real-time metrics to manage multiple deliverables
- Make decisions fast using advanced analytics tools
Optimise your project service operations and you’ll not only deliver more profitable projects, you’ll have happier customers too.
Provide integrated sales dashboard with project-based opportunities to help forecast profitability and feasibility. Streamline sales manager experience to quickly create project contracts, track labor rates and generate SOWs. Collaborate realtime with customers on the quotes, project scope and resource requirements through customer portals.
Optimize resource assignment through a consolidated scheduling engine across all modes of service to ensure right people on the right projects. Simplify engagement across project managers, resource managers and sub-contractors to forecast demand, talent management and resource allocation. Empower consultants to apply directly for relevant project roles, and update skills through mobile devices.
TIME AND EXPENSE MANAGEMENT
Simplify management, tracking and submission of estimated and billed project time by integrating the tasks and deliverables within calendars.
Track all project and non-project schedules on their device or app of choice through integration between exchange and project calendars.
Make it easy for sales manager to visualise cost, effort, and sales value with project managers to estimate and define the work using standard project templates. Use robust project scheduling and management capabilities of Microsoft Project to complement the collaborative sales planning process.
Provide powerful, easy-to-use, mobile-ready Office 365 productivity tools for project teams, customers, and partners to communicate and collaborate on project deliverables and tasks.
Empower project managers by providing real-time status and performance indicators to mitigate project risks.
Anticipate business opportunities, optimise solution offerings, and improve business performance through robust analytics, interactive dashboards, role-base templates, and data visualization for 360o visibility to project and portfolio metrics like resource utilisation and practice profitability.