The areas that we cover are:
We will manage your entire physical and virtual network and infrastructure services.
We will provide you with scalable, high performing, secure public, private and hybrid managed cloud environments
Your data centre.
Remote and onsite management of your data centre and any on-premises infrastructure you may be running
Your applications and Office.
We will manage all your environments used for office productivity, open communication and business applications.
Your end user computing.
We will coordinate the installation, device management and support of all your end user computing, providing hands on technical support when you need it.
The services that we offer in support of these environments include:
Helpdesk and end-user support.
Service desk / Desk side support
Service portal access and usage
Incident response and escalation
Issue troubleshooting and resolution
Service monitoring and management.
24x7/365 proactive monitoring and alerting of all critical ICT infrastructure
Service management and maintenance
Scheduled maintenance and patching
Regular service status reporting