Transform your:

Customer Service

 
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Design the service your customers expect, and empower your frontline staff to be your heroes.

There is a new speed of business and companies need to adapt.  New technology is not only enabling new business models, but it’s at a much faster rate than ever before.  To be successful, companies need to enable their people and processes to respond quickly to changes in the market to capture new revenue opportunities.

When thinking about customer service and empowering organisations to make a difference, we need to think about it from three perspectives:

  1. The customer – how do we help brands earn loyalty?
  2. How do we empower customer service agents and other frontline staff; and
  3. How do we enable the strategies of service organisations and wider business in the face of near constant change?

The way we respond to these challenges is to provide the right tools, processes and technologies to help organisations and brands adapt to these rapidly changing demands and customer strategies.  This is where we can help you.

 

OMNI-CHANNEL ENGAGEMENT

Enable end-to-end customer service engagements across self and assisted service channels, including field service when there is a need for onsite help.

A unified platform ensures context across channels and engagements, delivering personalised and consistent service with minimal customer effort.

 

SELF-SERVICE & COMMUNITIES

Empower the increasing majority who prefer to find answers on their own through self-service and community options.

Provide branded self-service options that deliver consistent, up-to-date answers and personalised information, and a community experience to connect with peers and subject matter experts.

AGENT ENABLEMENT

Empower your customer service agents with a single, unified experience to speed resolution and provide differentiated levels of support.

A role-tailored experience delivered through a single dynamic interface contextually serves up the tools, guidance and data agents need to provide a more personalised, effective standard of service.

 

SERVICE INTELLIGENCE

Identify trends, anticipate opportunities and gain insights using rich analytics. Explore what-if scenario’s and forecast outcomes through interactive charts and powerful data visualisation capabilities.

Our solution empowers employees at every level of the organisation to have a positive and meaningful impact on business outcomes.